Resume Assignment

Jose Contreras

IT Professional

IT professional with experience supporting users, Microsoft 365, Active Directory, and troubleshooting hardware and software issues. Currently working toward a bachelor's degree in Information Science and Technology.

Work Experience

US Signal

Helpdesk Analyst

September 2022 - Present

• Provide technical support for approximately 400 users.
• Manage Microsoft 365 accounts, licenses, and permissions.
• Assist with Active Directory user accounts and troubleshooting.

TDS

IT Technician II

March 2021 - September 2022

• Provided technical support for hardware and software issues.
• Troubleshoot Windows computers and user account issues.
• Assisted users with passwords, applications, and connectivity issues.

Education

University of Wisconsin-Milwaukee

Bachelor's Degree in Information Science and Technology - In Progress

Studying information technology, networking, and systems administration.

Milwaukee Area Technical College

Associate Degree in IT Networking

Completed coursework in networking, Windows systems, and IT support.

Contact me!

Email | LinkedIn

© 2026 Jose Contreras

Return to Main Assignment Page